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IMPROVE OPERATIONAL EFFICIENCY AND CREW MANAGEMENT

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Toronto Hydro, the province of Ontario's largest utility provider uses Business Intelligence to measure and analyze crew response time, increasing operational efficiency and improving response time. 

BUSINESS CHALLENGE

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  • Crew management was performed manually which was tedious and time consuming​

  • Executives did not have the ability to view valuable data on a regular basis that would help them identify problematic areas and to make better decisions

TRANSITION

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  • Implemented a data warehouse that contained all crew related data in an easy to read format

  • Implemented executive level dashboard using our BI methodology that assisted clients in establishing their goals and key metrics

  • Implemented set of detailed reports that allowed users to identify root cause of an issue

OUR SOLUTION

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  • Improved decision making at the executive level

  • Able to detect and identify root cause of issue quickly with detailed reports and resolve issues in a timely manner

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